1. Introduction

Observer Ranch Campground & Learning Center (“Observer Ranch,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our property, use our website, or interact with us.

2. Information We Collect
a. Personal Information

We may collect personally identifiable information, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed securely via third-party providers)
  • Reservation and booking details
b. Non-Personal Information

We may collect non-identifying data such as:

  • Browser type
  • Device information
  • IP address
  • Pages visited on our website
  • General location data
c. Information Collected On-Site

While visiting Observer Ranch, we may collect:

  • Signed waivers or participation forms
  • Emergency contact information
  • Photos or videos (with consent, when applicable)
3. How We Use Your Information

We use your information to:

  • Process reservations and payments
  • Communicate with you about bookings, events, or updates
  • Provide customer support
  • Improve our services and guest experience
  • Send newsletters or promotional materials (you may opt out anytime)
  • Comply with legal obligations
4. Sharing Your Information

We will not share or sell subscriber information with 3rd parties for their direct marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By selecting the Check Box on The Bookings Check Out Page Guests Agree to Receive Marketing SMS. Guests may receive an SMS before/during/after their stay with us. Reply STOP to Opt-Out | Reply HELP for Assistance. Standard message and data rates may apply.

We may share information with:

  • Service providers (e.g., booking platforms, payment processors)
  • Legal authorities, when required by law
  • Event partners or instructors, only when necessary for program participation
5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve functionality

You can control cookie settings through your browser.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure.

7. Your Rights and Choices

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your information
  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

8. Children’s Privacy

Observer Ranch does not collect personal information from children under 13. Programs involving minors require appropriate guardian permissions.

9. Third-Party Links

Our website or communications may include links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Observer Ranch Campground & Learning Center
Penrose, Colorado
Email: info@observerranch.com